Customer Support Specialist

Castrell Inc.
San Jose, California
Full-Time
Compensation
$25–$27 per hour, depending on experience and qualifications
Benefits include paid training, paid time off, discretionary year-end bonus opportunities, and up to $500 per month cash in lieu of health benefits for eligible employees.

About Castrell
Castrell helps busy professionals improve how they move, recover, think, and perform through a combination of manual therapy, neurofeedback, red light therapy, and advanced assessment technologies.

We are seeking a Client Experience & Technology Coordinator who thrives at the intersection of people, technology, and service.

This role serves as a central part of the client journey—from the first phone call through ongoing services. You will help coordinate client experiences, support advanced technology systems, and ensure that every interaction reflects the professionalism and standards of Castrell.

The ideal candidate is organized, personable, technology-friendly, and proactive. They enjoy helping people, solving problems, learning new skills, and taking ownership of their responsibilities.

This is an opportunity to build a career within a growing organization that combines human connection with innovative wellness technologies.

Primary Responsibilities
Client Experience

• Welcome clients and create a professional, supportive, and organized experience
• Answer incoming calls and assist prospective clients with scheduling and questions
• Manage appointment scheduling, confirmations, and client communications
• Coordinate client flow throughout the day
• Help ensure every client interaction reflects the values and standards of Castrell

Technology Coordination

• Operate and manage client-facing technology systems, including neurofeedback, brain mapping, red light therapy, and movement assessment technologies
• Prepare clients and equipment for sessions
• Monitor sessions and ensure a smooth and professional client experience
• Sanitize and reset equipment between clients
• Maintain operational checklists and documentation
• Assist with the ongoing organization and operation of technology-based services

Client Education & Support

• Help clients understand services, assessments, and program options
• Reinforce recommendations and next steps
• Support client engagement and follow-through throughout their experience
• Communicate clearly, confidently, and professionally with clients

Administrative Support

• Review intake paperwork and client forms
• Maintain basic inventory and supply organization
• Support daily operations and special projects as assigned

Qualifications
Preferred

• Experience in healthcare, wellness, fitness, rehabilitation, hospitality, concierge services, or client care
• CAMTC certification is welcomed but not required
• Experience working directly with clients in a professional environment

Required

• Excellent verbal and written communication skills
• Strong organizational and multitasking abilities
• Comfortable learning and operating technology systems
• Reliable, detail-oriented, and self-motivated
• Professional appearance and demeanor
• Ability to work independently while contributing to a team environment

What Success Looks Like

• Clients feel welcomed, informed, and supported
• Phones are answered promptly and professionally
• Scheduling and client flow run smoothly
• Technology sessions are managed confidently and consistently
• Team members can focus on delivering services because operational details are handled effectively
• The environment remains organized, professional, and client-centered

What We Offer

• Competitive hourly compensation
• Paid training in neurofeedback, brain mapping, red light therapy, and assessment technologies
• No prior neurofeedback, brain mapping, or red light therapy experience is required—we will train the right candidate
• Opportunities for professional growth and expanded responsibilities
• Exposure to innovative technologies used in wellness and human performance
• A supportive and collaborative team environment
• The opportunity to make a meaningful impact on clients’ lives while developing valuable new skills
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This Position May Not Be the Right Fit If

• You prefer minimal interaction with clients
• You require constant supervision to stay productive
• You are uncomfortable learning new technology
• You struggle with multitasking, follow-through, or organization
• You prefer highly repetitive work with little variety

Application Process
Please submit:

1. 1. Your resume
   2. A brief note explaining why this role interests you
   3. Answers to the following questions:
      • What interests you most about this position?
      • Tell us about a time when you successfully managed multiple responsibilities while maintaining excellent customer service.
      • What attracts you to working in a wellness, healthcare, or performance-focused environment?

Selected candidates will be invited to complete an OAD (Online Assessment of Personality) questionnaire as part of the hiring process. Final candidates may also be asked to submit a short video introduction and participate in an in-person interview.

We are looking for individuals who are dependable, service-oriented, coachable, organized, and excited to grow within an innovative and client-focused organization.

Castrell Inc. is an equal opportunity employer and welcomes applicants from diverse professional backgrounds who are committed to delivering an exceptional client experience.