FAQ

Frequently Asked Questions

Be prepared for your initial evaluation and or bodywork massage appointment. Following is a list of helpful information asked by many of our clients.

Feel free to ask any other questions through our Contact Us page.

Frequently Asked Questions

Neuromuscular massage therapists go beyond relaxation massage therapies. They are experts in injury assessment, injury treatment, corrective exercise suggestions, injury prevention, rehabilitation, and many other areas of sport, health, and fitness. We are bodywork professionals!

Be prepared to provide your previous medical or surgical history. If you have any prior X-Ray/MRI reports and a list of medications, please bring copies of them or email them ahead of time.

Treating your feet would require access to your calves, so loose-fitting pants are appropriate. If we treat your spine, you will be more comfortable wearing shorts, a t-shirt, or a sports bra if proper. Jeans and sweaters are highly discouraged during any session.

Treatment duration depends on any diagnosis, the severity of your impairments, past medical history, and other factors. After a thorough assessment, the therapist will discuss the treatment plan for the rehabilitation process. We will regularly assess your progress, and with your permission, your therapist may communicate with your physician to help you achieve your therapy goals. 

No, neuromuscular massage therapists can assess and treat without referral by a doctor. However, most health insurers require a doctor’s referral before authorizing the coverage of fees; some only require a phone call. Other insurers require additional assurance from your doctor that the services are essential to your recovery.

Please call your health insurance provider to determine if outpatient manual therapy services or bodywork are covered under your plan when provided by a massage therapist. Each program is different. Further, even if your plan allows manual therapy, your insurer may require a Doctor’s Referral which would give assurance from your doctor that this service is “essential.”

You can use the quick and easy Online Booking Site, which is the method we highly prefer. Alternatively, you can get in touch by phone ( 408-899-4085 ) or use the form on the Contact Page.

All new clients must have an initial evaluation, which includes the assessment and bodywork combined within the appointment. Initial evaluations in neuromuscular massage therapy are vital for assessing clients’ conditions, identifying pain and dysfunction, and developing a personalized treatment plan. This process, including a thorough intake, is essential for effective therapy, addressing specific needs, and building trust between the client and therapist, ensuring a successful session.

We do not treat conditions. Our top priority is to utilize creative orthopedic assessment skills to locate areas of dysfunction or pain and create an effective treatment plan. Click here for a list of Injuries and Conditions that drive clients to see us.

All reschedules and cancellations within the 24-hour cancellation guidelines can be done using our Online Booking Site, by telephone at (408) 899-4085, and our Contact Page.

Generally, we prefer for our clients to wait seven days after receiving a botox injection and six weeks after receiving a cortisone injection in the treatment area. Speak with your doctor for more clarification based on your unique circumstances.

Certainly, we only offer 30-minute massages to our current clients. However, if you are a new client, you will require at least 60 minutes for your initial evaluation and bodywork. Please note that we do not have any 30-minute or 180-minute sessions available for relaxation massage.

Yes. Are you a skilled neuromuscular massage therapist looking for an exciting new opportunity? We’re passionate about providing top-notch care to our clients, using the most effective manual therapy techniques to improve their well-being and alleviate pain. We’re looking for enthusiastic individuals who share our goal of exceptional care. If you’re interested in advancing your career in neuromuscular therapy while making a positive impact, join our team today!

We have four therapists available for you to choose from: Luis Silva CMT, Marty Howard CMT, Jillina Barrera CMT, and Croft Castrell CMT. All our therapists are advanced neuromuscular massage therapists, except Luis, a master myoskeletal therapist. Clients can book with any therapist and switch between therapists at any time.

we offer Manual Therapy sessions in different time durations at varying prices. The prices for each duration are as follows: 30 minutes for $80, 60 minutes for $160, 90 minutes for $240, 120 minutes for $320, and 180 minutes for $480.

We offer Relaxation Therapy in three different time durations, and the prices are 60 minutes for $120, 90 minutes for $180, and 120 minutes for $240.

If you wish to add Shockwave Therapy to your Manual Therapy session, the prices for the combined therapy are as follows: 30 minutes for $120, 60 minutes for $200, 90 minutes for $280, 120 minutes for $360, and 180 minutes for $520.

We offer packages of five and ten for Manual Therapy. Here are the pricing details for each package:

FIVE PACKS:
– 30 minutes: $376
– 60 minutes: $752
– 90 minutes: $1128
– 120 minutes: $1504

TEN PACKS:
– 30 minutes: $704
– 60 minutes: $1408
– 90 minutes: $2112
– 120 minutes: $2816

However, please note that we do not offer Shockwave Therapy or Relaxation Therapy packages.

All outstanding prepaid packages are non-refundable and expire after 12 months. Any unused and non-expired prepaid packages are transferable to family and friends.

We require 24 hours’ notice for cancellation. No-shows and Late Cancellations are billed at 50% of the retail rate of the missed appointment. We will do our best to fill the spot, and if we succeed, we will gladly waive your fee.

What are our clients saying about us?

Excellent
4.8
Based on 97 reviews
review us on
Martin H.
Always great this man is a blessing
Joe H.
I've been coming here on and off for 4 years, for various sports injuries and muscle aches. This is THE place to come if you have a specific problem you need fixing. I've seen all of the therapists here and they all have an incredible knowledge of human physiology and biomechanics. They usually spend the first five minutes assessing your problem so that they can accurately diagnose the root problem (which is often different to what I thought it was!) and then the rest of the session is the most effective and targeted massage you can imagine. I always leave feeling 90-100% better and with some recommended stretches or exercises to help me correct whatever imbalance or weakness had caused the problem. I don't recommend many places, but these guys are truly excellent at what they do
Charles G.
Croft Castro is better than I imagined a massage therapist could be. A 1 hour appointment is worth more than 6 weeks of physical therapy with all associated exercises. Also, easy booking, he's one of the nicest guys you'll ever meet and he is an expert and in a lot of different modalities of massage. I believe that he was key to curing or at least greatly helping my sleep apnea, fixed my shoulder that had been an issue for 12 years and possibly was critical, was likely critical to my long Covid fatigue being cured. I could not recommend higher.
kwoksmusic
The first session was more than a full hour. It was closer to 1 hr and 20 minutes. I have been suffering from hip pain for the past 5 or more years and recently I also pulled a muscle. Castrell did a full review of the whole body, not just my hip. Then after the session, I felt my body felt freer and something so basic as walking felt more natural and comfortable. For me this is quite miraculous!
Cesar C.
I came across Castrell searching for help with my frozen shoulder. I was in pain and needed someone who had a deeper understanding of the body.
Brian N.
I was drawn to Castrell Neuromuscular Therapy by its stellar reviews, and I’m relieved to see that they do not disappoint.When I first met the owner Croft Castrell, I was experiencing a shortened range of motion that was preventing me from giving my fullest in weightlifting workouts. In addition, one of my calves frequently had been experiencing muscle cramps when contracted. During the first massage session alone, Croft intensely worked on my calf muscles, and I was able to do single-legged calf raises without any of the typical cramping. He finally followed up with an exercise list to be done at home.Croft is a phenomenal and observant massage therapist, who attempts to figure out how to best treat patients based on their range of motion, gait, and lifestyle. His massages do not simply try to provide symptomatic relief but rather try to address the root cause of those symptoms. He brought up other aspects of the body that I hadn’t even considered as possible factors in my main concern.As a former bodybuilding competitor, Croft demonstrated great personal understanding of the muscular system’s nuances in the context of weightlifting exercises. He unsurprisingly has significant upper body strength, which is critical for neuromuscular therapy and deep tissue work on patients who are larger or more densely muscular. I’ve joked that Croft could probably take down a bear using only his thumbs.Although the massages were intense and challenging, I believe that Croft’s expertise has allowed me to develop into a stronger and more flexible weightlifter. If you stick with Croft on a regular basis, the benefits will speak for themselves.
J H.
I've been coming here on and off for 4 years, for various sports injuries and muscle aches. This is THE place to come if you have a specific problem you...
Leanne F.
I improve every visit.
Maria S.
I’ve been Croft’s client for about 7 years now. First time I literally crawled into his office after slipped disk incident. In a few sessions I got the relief needed and stayed committed to using Croft’s services regularly to maintain my spine health. Manual therapy can do wonders especially when approached with time and commitment. Over the years Croft also helped me with neck pain, shoulder pain, knee pain cases. He is extremely professional, very knowledgeable, and has a great personality. Most important you feel taken care of. He is passionate about his craft and genuinely interested in helping. That matters!
Maggie R.
I started my journey with Castrell Neuromuscular in April 2023 because I was experiencing numbness in my arms. I had previously tried seeing my general practitioner and had also tried acupuncture. Nothing seemed to help.Fast forward to 2024 and I'm still seeing Croft on a regular basis as he has helped me realize the ailments I was feeling in my body had more to do with just my arms. Croft really takes the time to get to the root of the problem and spends the time needed to give me more mobility and feel better. He is truly a blessing!
Charlie K.
I’ve been having discomfort in my body for a long time and couldn’t even go to the gym. In the first visit, Dr Castrell identified what was going on in my body and went straight to work. I was able to sleep better, focus better and I felt my mobility was great. After I thought the first visit was really good and couldn’t get any better, the second visit surprised me even more, I felt as light as a feather. My body can actually move. Dr Castrell knows how the body should move and taught me the importance of taking care of your body. I will be coming regularly
Halina G.
Six years ago, I sought Croft's services for my leg pain based on a recommendation from my Pilates studio. Since then, I've developed a deep trust and...
Becky F.
It's hard to believe that after 15 years of searching for treatments, I never came across this before. I have chronic spasm and nerve pain from car accidents. Castrell did an excellent job assessing my rather complex history and immediately alleviating the most severe problem areas. So much more effective than PT or massage. Please give it a try!
Robert C.
I came across Castrell searching for help with my frozen shoulder. I was in pain and needed someone who had a deeper understanding of the body.
Laurie L.
At almost 70, coming from years of not staying fit and active, I've had a few issues with pain and mobility that really impacted my quality of life. I've...
Seema M.
I came across Castrell searching for help with my frozen shoulder. I was in pain and needed someone who had a deeper understanding of the body.Carson's expertise and knowledge in addressing my issues were evident throughout the session. The massage techniques used targeted the areas affected by my frozen shoulder, providing much-needed relief.I left each session feeling noticeably more relaxed and with improved mobility in my shoulder! The effects have been amazing, and I have experienced a significant reduction in pain and discomfort.Carson's expertise, professionalism, and genuine concern for his clients make him a true healer in the realm of massage therapy. I am grateful for the positive impact he's had on my journey to recovery. I have been referring Carson and Castrell to my friends and family!
T H.
I cannot praise the work of Jillina Barrera enough for the treatment she provided to me. My doctor told me that this treatment was my last hope because...
Kim G.
Marty is very knowledgeable and in tune with the body. Marty addresses the underlying causes of many of my musculoskeletal issues (i.e. osteoarthritis in the knees, etc.). He is very positive and personable. I left the session with absolutely no knee pain and no hip tightness. Thank you Marty!
Rhonda L S.
I came in with a severe limitation with range in my neck, arms and shoulders. I left the very first appointment with a noticeable improvement. Croft was very professional, personable and he is a careful listener. I finally found someone that can help me, someone with the knowledge needed to do the work. 🙂
Daniel K.
Luis was really outstanding. It was my first visit and I was in a lot of pain. You could tell he knew the anatomy of the musculature well to diagnose the problems. Great work.
T R.
Try it and you will feel better like I do! Croft is a ninja and I see him regularly even got my workers comp insurance to pay for my visits
Charles G.
I've been treated by Croft for some twelve hours total so far. I say, confidently, that every single hour has been worth more, therapy wise, than every 12...
grahamhsu
Long overdue review, Castrell's been taking care of me for the last year with my muscular issues. It can be painful but I always come out better.
Laurie L.
I've been seeing Croft regularly for some time now and have seen a lot of improvement. This week, because of some scheduling issues on my end, I decided to...
Carolyn F.
In 2019, I had a lumbar microdiscectomy surgery, at my L5/S1. The surgery was to be routine, but there was a complication. The material from my herniated...
Jovanka N.
I am super impressed with the healing results I have experienced as a result of receiving professional neuromuscular therapies over the course of a couple of months only!! .. I came in to the Castrell Neuromuscular Practice with various bodily discomforts going on simultaneously but have been seeing one physical issue after another gradually improving. Last week, after an hour-long session with Therapist Castrell, I was able to do a certain bending-stretch that I have not been able to pull off ever since an injury I had few years back. Needless to say, that was an incredible moment for me! -Also, I had pulled a calf muscle earlier this year which caused me some scar tissue build-up.. Consequently, I began having heel pain (at the start of summer) which just would not go away and was quite debilitating 🙁 However, after specialized deep muscle massage techniques, I can happily say that the intense & persistent heel aches have drastically diminished and I have gained much more mobility 🙂 ~ I have had nothing but VERY positive experiences with the Castrell Neuromuscular Therapy and would strongly recommend anyone struggling with minor or major bodily soreness and stiffness as well as suffering with different pain difficulties to promptly schedule a visit at the Castrell practice. You will not regret it!! We owe ourselves a properly functioning & healthy body!!
BigPete 6.
Found DR Croft searching for myofacia massage. wow outstanding. my body has felt like balled up homework for awhile now. after 1 visit with Dr Croft. i got a lot of mobility back in my hips and torso. i can actually do certain movement with out groaning. cant wait to continue to get me back to an active lifestyle.
Julia C.
I am so grateful to have found Carson at Castrell Neuromuscular! He has helped my back and joint problems in such a short amount of time. Carson really understands how muscles interact and integrate with the body and is able to pinpoint trouble areas and get my body back on track. My flexibility has returned and the joint pain is gone. It helped more than I ever imagined it could. Thank you!!!
Jeremy C.
The very best therapists in the bay area and maybe the whole west coast. As a former professional action sports athlete I have layers of injuries from the past 3 decades. Castrell's staff are professional, friendly and extremely knowledgeable. They have been able to alleviate pain and discomfort from my very first visit.
Glenn Y.
It seems that Croft deal with balancing the whole body from a neuromuscular aspect. The questions asked are outside of the boundaries that I would have considered. I look forward to continuing the manipulation that Croft started. My first session gives me hope that permanent dramatic restoration of normal functioning is possible.
John L.
Do you know that feeling when you find a trusted resource, someone who is really good at what they do? A good mechanic? Electrician? Dr? Croft is one of those people.Over the years I've had many surgeries and physical therapy. From my experience, and from my results with him, I am very impressed with Croft's knowledge and experience. He understands how the body is interconnected rather than just focusing on the area that hurts. You can treat the area that hurts but if you don't treat the cause, you're left chasing your tail. As part of one of my treatments, he was working on my diaphragm. I asked him why and he said because my hips didn't have good internal rotation and if he didn't open that area up, it would continue to be a struggle. Sure enough, my internal rotation was better and I had less pain.I wholeheartedly recommend Croft and his staff. They practice 21st century healing. Thanks!
A L.
Castrell Neuromuscular Therapy is pure excellence! I have been to many massage businesses in Silicon Valley and I can say, hands down, that this is the...
T R.
I found Croft when searching for something better than a PT who just has you do stretches. I made a double back to back appt for me and my husband. Croft...
James M.
I would like to highly recommend this clinic for anyone with muscular or neuromuscular issues , chronic oracute. My therapist whom I have had two complete...
Mirabel M.
After a recent injury in my lower back, I needed pain relief and to regain my mobility-especially for dance and other activities. Jillina is SO wonderful...
Diana T.
I would like to commend the exceptional services provided by Croft and Carson at Castrell Neuromuscular Therapy. Both therapists exhibit professionalism,...
mylene A.
Croft always knows the problem and knows what to do. He is a body magician and I highly recommend his office. Thank you Croft!
Alison C.
Marty was a great listener to my long description of issues with my neck and spine. Then he zeroed right in on problem areas and was effective at targeting stuck muscle groups to address root cause of my cervical spine problem. He used elbows and hands to release muscles and was deliberate with the deep pressure I needed. He gave me good guidance for home practice to continue to address my overactive muscle groups and build strength where needed, in a valuable way different from other practitioners I’ve seen. I will go back to see Marty.
Sade G.
Highly recommend going here if you have any physical discomfort or pain. I was suffering from pain due to anxiety and couldn't find relief until I came...
Maria S.
This is my to go place to fix body pains. I've been helped to cope with lumbar spine disk issue, cervical spine pain, shoulder, knee, and more. Croft is...
alan L.
I used to play a lot of basketball and have suffered numerous injuries that have come back in one form or another off and on for the past two decades. I was...
Laura L.
Castrell Neuromuscular Therapy is pure excellence! I have been to many massage businesses in Silicon Valley and I can say, hands down, that this is the absolute best one.All therapists at this business are wonderful, but I have worked extensively with Croft. He is an expert in his field; he has vast knowledge of the body, knows a variety of modalities and works to find the root of your pain.His top priority is to get you out of distress and then to teach you how to take care and improve your body so you don’t end up in the same situation that brought you to him.I appreciate how he wants all his clients to improve and ultimately not need him anymore. This is so opposite of many therapist, who just want to make money off people.Croft is not only a highly skilled therapist, but his manner and professionalism always make me feel at ease. He is funny, kind and tells the best jokes, just when I need it.I am so thankful I found this place and Croft!
viv B.
We can't recommend this place enough. My father is a stroke survivor and has been coming here for neuromuscular massage therapy for the past six months, and the benefits he's experienced have been incredible. Before coming here, my father had limited range of motion and muscle stiffness, making it difficult for him to perform any task. But with the help of Croft, he's made amazing progress. He was able to target specific muscles and release tension, which has improved his overall mobility and flexibility.The staff here is incredibly knowledgeable and compassionate, and they take the time to understand each patient's unique needs and goals. They work closely with my father to create a personalized treatment plan that focuses on his specific areas of concern.
js_loader

Book Your Session and Become Part of Our Family

EAT SLEEP PLAY MASSAGE REPEAT

Skip to content