FAQ
Frequently Asked Questions
Be prepared for your initial evaluation and or bodywork massage appointment. Following is a list of helpful information asked by many of our clients.
Feel free to ask any other questions through our Contact Us page.

What is a Neuromuscular Massage Therapist?
Neuromuscular massage therapists go beyond relaxation massage therapies. They are experts in injury assessment, injury treatment, corrective exercise suggestions, injury prevention, rehabilitation, and many other areas of sport, health, and fitness. We are bodywork professionals!
What do I need to bring to a Neuromuscular Massage Appointment?
Be prepared to provide your previous medical or surgical history. If you have any prior X-Ray/MRI reports and a list of medications, please bring copies of them or email them ahead of time.
What should I wear to my Neuromuscular Massage Therapy appointment?
Treating your feet would require access to your calves, so loose-fitting pants are appropriate. If we treat your spine, you will be more comfortable wearing shorts, a t-shirt, or a sports bra if proper. Jeans and sweaters are highly discouraged during any session.
How many Neuromuscular Massage Therapy visits will I need?
Treatment duration depends on any diagnosis, the severity of your impairments, past medical history, and other factors. After a thorough assessment, the therapist will discuss the treatment plan for the rehabilitation process. We will regularly assess your progress, and with your permission, your therapist may communicate with your physician to help you achieve your therapy goals.
Do I have to be referred by a doctor for a Neuromuscular Massage Therapy appointment?
No, neuromuscular massage therapists can assess and treat without referral by a doctor. However, most health insurers require a doctor’s referral before authorizing the coverage of fees; some only require a phone call. Other insurers require additional assurance from your doctor that the services are essential to your recovery.
How do I know if My Insurer Covers Neuromuscular Massage Therapy?
Please call your health insurance provider to determine if outpatient manual therapy services or bodywork are covered under your plan when provided by a massage therapist. Each program is different. Further, even if your plan allows manual therapy, your insurer may require a Doctor’s Referral which would give assurance from your doctor that this service is “essential.”
How do I make an Neuromuscular Massage Therapy appointment?
You can use the quick and easy Online Booking Site, which is the method we highly prefer. Alternatively, you can get in touch by phone ( 408-899-4085 ) or use the form on the Contact Page.
What conditions does Castrell Neuromuscular Therapy Treat?
We do not treat conditions. Our top priority is to utilize creative orthopedic assessment skills to locate areas of dysfunction or pain and create an effective treatment plan. Click here for a list of Injuries and Conditions that drive clients to see us.
How Do I Cancel My Neuromuscular Massage Therapy Appointment?
All reschedules and cancellations within the 24-hour cancellation guidelines can be done using our Online Booking Site, by telephone at (408) 899-4085, and our Contact Page.