FAQ

Frequently Asked Questions

Be prepared for your initial evaluation and or bodywork massage appointment. Following is a list of helpful information asked by many of our clients. Feel free to ask any other questions from our contact us page.

Neuromuscular massage therapists go beyond relaxation massage therapies. They are experts in injury assessment, injury treatment, corrective exercise suggestions, injury prevention, rehabilitation, and many other areas of sport, health, and fitness. We are bodywork professionals!

Be prepared to provide your previous medical or surgical history. If you have any prior X-Ray/MRI reports and a list of medications, please bring copies of them or email them ahead of time.

Treating your feet would require access to your calves, so loose-fitting pants are appropriate. If we treat your spine, you will be more comfortable wearing shorts, a t-shirt, or a sports bra if proper. Jeans and sweaters are highly discouraged during any session.

Treatment duration depends on any diagnosis, the severity of your impairments, past medical history, and other factors. After a thorough assessment, the therapist will discuss the treatment plan for the rehabilitation process. We will regularly assess your progress, and with your permission, your therapist may communicate with your physician to help you achieve your therapy goals. 

No, neuromuscular massage therapists can assess and treat without referral by a doctor. However, most health insurers require a doctor’s referral before authorizing the coverage of fees; some only require a phone call. Other insurers require additional assurance from your doctor that the services are essential to your recovery.

Please call your health insurance provider to determine if outpatient manual therapy services or bodywork are covered under your plan when provided by a massage therapist. Each program is different. Further, even if your plan allows manual therapy, your insurer may require a Doctor’s Referral which would give assurance from your doctor that this service is “essential.”

You can use the quick and easy Online Booking Site, which is the method we highly prefer. Alternatively, you can get in touch by phone ( 408-899-4085 ) or use the form on the Contact Page.

We do not treat conditions. Our top priority is to utilize creative orthopedic assessment skills to locate areas of dysfunction or pain and create an effective treatment plan. Click here for a list of Injuries and Conditions that drive clients to see us.

All reschedules and cancellations within the 24-hour cancellation guidelines can be done using our Online Booking Site, by telephone at (408) 899-4085, and our Contact Page.

Reviews

What are our clients saying about us?

Charlie Kem
I’ve been having discomfort in my body for a long time and couldn’t even go to the gym. In the first visit, Dr Castrell identified what was... going on in my body and went straight to work. I was able to sleep better, focus better and I felt my mobility was great. After I thought the first visit was really good and couldn’t get any better, the second visit surprised me even more, I felt as light as a feather. My body can actually move. Dr Castrell knows how the body should move and taught me the importance of taking care of your body. I will be coming regularlyread more
Carolyn F.
In 2019, I had a lumbar microdiscectomy surgery, at my L5/S1. The surgery was to be routine, but there was a complication. The material from... my herniated...read more
Charles G.
I've been treated by Croft for some twelve hours total so far. I say, confidently, that every single hour has been worth more, therapy wise,... than every 12...read more
BigPete 650
Found DR Croft searching for myofacia massage. wow outstanding. my body has felt like balled up homework for awhile now. after 1 visit with Dr... Croft. i got a lot of mobility back in my hips and torso. i can actually do certain movement with out groaning. cant wait to continue to get me back to an active lifestyle.read more
Rocio Munoz
10/10 I have had about 18 sessions with Vasily and I cannot recommend this place enough. Vasily takes the time to listen to your problems and... has excellent technique. I leave this place feeling brand newread more
Teresa
Croft is very knowledgeable and is able to customize the modalities applied for specific concerns.
Amy H.
I've had chronic headache and fatigue for many years and couldn't figure out the reason before I went to see Vasily. Even just after the first... treatment I...read more
James M.
I would like to highly recommend this clinic for anyone with muscular or neuromuscular issues , chronic oracute. My therapist whom I have had... two complete...read more
Jordan Kelley
Not only does he have a cool alliterative superhero name, he’s genuinely here to help people. Right off the bat you can tell that he is genuine... and cares about his craft and easing peoples’ pain. If you’re looking for real relief then start here!read more
Alan P
Really knowledgeable and effective. I went in because my back and shoulder was causing me a lot of pain. Not only did Castrell helped me... relieved my pain but I can breathe better now. He def opened up be chest. My range of motion’s improved and my back is no longer locked up.read more
Laurie L.
At almost 70, coming from years of not staying fit and active, I've had a few issues with pain and mobility that really impacted my quality of... life. I've...read more
Bill Massey
I found Castrell Neuromuscular Therapy through a routine Internet search. I have seen Croft twice now and the results have been incredible. ... Croft is personable, patient, empathetic, and he lets you know what he intends to do and is doing each step of the way. Croft is passionate about what he does, and the results show. These are not "traditional" spa-like massages with a person who has little knowledge of the body. Croft is a licensed and certified sports massage and neuromuscular therapist, and his style produces true results.read more
Oxana
Vasily is one of the best therapists I’ve ever seen. He is not only knowledgeable but genuinely cares about his patients.
bjorn rettig
Croft is the best therapist I've ever seen.
Amy H
I've had chronic headache and fatigue for many years and couldn't figure out the reason before I went to see Vasily. Even just after the first... treatment I could tell that he was able to help my neck recover in a way that no one else had been able to. Immediately afterwards I had much more energy and my mind is clearer and my headache is almost gone.I've had many massage therapists working with different modalities and chiropractic treatments before but nothing that helped as dramatically and with long lasting relief as the treatments I had from Vasily. He was also very friendly and answered the questions I had about what was wrong with the vertebrae in my neck, showing me with a model spine he had in the office.Even though I'm from out of town, I was fortunately able to see Vasily a few times before I had to return home. Vasily kindly showed me where to find therapists with similar training he had so that I could get treatments if I continue to have problems once I returned home. Thank you Vasily!read more
grahamhsu
Long overdue review, Castrell's been taking care of me for the last year with my muscular issues. It can be painful but I always come out better.
Cheryl McLeod
Croft is amazing! He leveraged different techniques to develop a treatment that has given me my mobility back.
Jovanka Ninkovic
I am super impressed with the healing results I have experienced as a result of receiving professional neuromuscular therapies over the course... of a couple of months only!! .. I came in to the Castrell Neuromuscular Practice with various bodily discomforts going on simultaneously but have been seeing one physical issue after another gradually improving. Last week, after an hour-long session with Therapist Castrell, I was able to do a certain bending-stretch that I have not been able to pull off ever since an injury I had few years back. Needless to say, that was an incredible moment for me! -Also, I had pulled a calf muscle earlier this year which caused me some scar tissue build-up.. Consequently, I began having heel pain (at the start of summer) which just would not go away and was quite debilitating 🙁 However, after specialized deep muscle massage techniques, I can happily say that the intense & persistent heel aches have drastically diminished and I have gained much more mobility 🙂 ~ I have had nothing but VERY positive experiences with the Castrell Neuromuscular Therapy and would strongly recommend anyone struggling with minor or major bodily soreness and stiffness as well as suffering with different pain difficulties to promptly schedule a visit at the Castrell practice. You will not regret it!! We owe ourselves a properly functioning & healthy body!!read more
Sami Monsur
CastrellMy bursitis in my shoulder was triggered from a reaction to the COVID vaccine. After struggling for a long time, I looked up muscle... therapy and found Cantrell Neuromuscular Therapy. I have been working with Vasily and there was immediate relief after the first visit, albeit temporary. It took a few more visits plus doing the exercises I was instructed to do and I am back to swimming and almost pain free.I recognize that there are flare ups due to overuse and I am learning to manage that but I will continue with monthly visits to hopefully overcome fully from my shoulder pain.These guys are focused in what they do and very experienced. I would recommend them with no hesitation.read more
Robert Lewis
Vasily is the best. Even better.

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