FAQ

Frequently Asked Questions

Be prepared for your initial evaluation and or bodywork massage appointment. Following is a list of helpful information asked by many of our clients.

Feel free to ask any other questions through our Contact Us page.

Frequently Asked Questions

Neuromuscular massage therapists go beyond relaxation massage therapies. They are experts in injury assessment, injury treatment, corrective exercise suggestions, injury prevention, rehabilitation, and many other areas of sport, health, and fitness. We are bodywork professionals!

Be prepared to provide your previous medical or surgical history. If you have any prior X-Ray/MRI reports and a list of medications, please bring copies of them or email them ahead of time.

Treating your feet would require access to your calves, so loose-fitting pants are appropriate. If we treat your spine, you will be more comfortable wearing shorts, a t-shirt, or a sports bra if proper. Jeans and sweaters are highly discouraged during any session.

Treatment duration depends on any diagnosis, the severity of your impairments, past medical history, and other factors. After a thorough assessment, the therapist will discuss the treatment plan for the rehabilitation process. We will regularly assess your progress, and with your permission, your therapist may communicate with your physician to help you achieve your therapy goals. 

No, neuromuscular massage therapists can assess and treat without referral by a doctor. However, most health insurers require a doctor’s referral before authorizing the coverage of fees; some only require a phone call. Other insurers require additional assurance from your doctor that the services are essential to your recovery.

Please call your health insurance provider to determine if outpatient manual therapy services or bodywork are covered under your plan when provided by a massage therapist. Each program is different. Further, even if your plan allows manual therapy, your insurer may require a Doctor’s Referral which would give assurance from your doctor that this service is “essential.”

You can use the quick and easy Online Booking Site, which is the method we highly prefer. Alternatively, you can get in touch by phone ( 408-899-4085 ) or use the form on the Contact Page.

We do not treat conditions. Our top priority is to utilize creative orthopedic assessment skills to locate areas of dysfunction or pain and create an effective treatment plan. Click here for a list of Injuries and Conditions that drive clients to see us.

All reschedules and cancellations within the 24-hour cancellation guidelines can be done using our Online Booking Site, by telephone at (408) 899-4085, and our Contact Page.

Generally, we prefer for our clients to wait seven days after receiving a botox injection and six weeks after receiving a cortisone injection in the treatment area. Speak with your doctor for more clarification based on your unique circumstances.

What are our clients saying about us?

mylene ansari ★★★★★ Croft always knows the problem and knows what to do. He is a body magician and I highly recommend his office. Thank you Croft!Response from the ownerHi, Mylene. Thanks for taking the time to share your positive experience. We truly appreciate it! Martin Hernandez ★★★★★ Always great this man is a blessingResponse from the ownerAlways glad to help. Thanks! alan l. ★★★★★ I used to play a lot of basketball and have suffered numerous injuries that have come back in one form or another off and on for the past two decades. I was...Jovanka Ninkovic ★★★★★ I am super impressed with the healing results I have experienced as a result of receiving professional neuromuscular therapies over the course of a couple of months only!! .. I came in to the Castrell Neuromuscular Practice with various bodily discomforts going on simultaneously but have been seeing one physical issue after another gradually improving. Last week, after an hour-long session with Therapist Castrell, I was able to do a certain bending-stretch that I have not been able to pull off ever since an injury I had few years back. Needless to say, that was an incredible moment for me! -Also, I had pulled a calf muscle earlier this year which caused me some scar tissue build-up.. Consequently, I began having heel pain (at the start of summer) which just would not go away and was quite debilitating 🙁 However, after specialized deep muscle massage techniques, I can happily say that the intense & persistent heel aches have drastically diminished and I have gained much more mobility 🙂 ~ I have had nothing but VERY positive experiences with the Castrell Neuromuscular Therapy and would strongly recommend anyone struggling with minor or major bodily soreness and stiffness as well as suffering with different pain difficulties to promptly schedule a visit at the Castrell practice. You will not regret it!! We owe ourselves a properly functioning & healthy body!!Response from the ownerThat just about sums it up. Thanks for the awesome review Jovanka. Joe Hanson ★★★★★ I've been coming here on and off for 4 years, for various sports injuries and muscle aches. This is THE place to come if you have a specific problem you need fixing. I've seen all of the therapists here and they all have an incredible knowledge of human physiology and biomechanics. They usually spend the first five minutes assessing your problem so that they can accurately diagnose the root problem (which is often different to what I thought it was!) and then the rest of the session is the most effective and targeted massage you can imagine. I always leave feeling 90-100% better and with some recommended stretches or exercises to help me correct whatever imbalance or weakness had caused the problem. I don't recommend many places, but these guys are truly excellent at what they doResponse from the ownerThanks Joe, we love what we do and am glad that you trust us when the need arises. John Little ★★★★★ Do you know that feeling when you find a trusted resource, someone who is really good at what they do? A good mechanic? Electrician? Dr? Croft is one of those people.Over the years I've had many surgeries and physical therapy. From my experience, and from my results with him, I am very impressed with Croft's knowledge and experience. He understands how the body is interconnected rather than just focusing on the area that hurts. You can treat the area that hurts but if you don't treat the cause, you're left chasing your tail. As part of one of my treatments, he was working on my diaphragm. I asked him why and he said because my hips didn't have good internal rotation and if he didn't open that area up, it would continue to be a struggle. Sure enough, my internal rotation was better and I had less pain.I wholeheartedly recommend Croft and his staff. They practice 21st century healing. Thanks!Response from the ownerThank you so much for your review. We enjoy what we do. T Ruela ★★★★★ Try it and you will feel better like I do! Croft is a ninja and I see him regularly even got my workers comp insurance to pay for my visitsResponse from the ownerHi, T. We appreciate the kind words and are glad we could provide you with a positive experience! Maggie Rakow ★★★★★ I started my journey with Castrell Neuromuscular in April 2023 because I was experiencing numbness in my arms. I had previously tried seeing my general practitioner and had also tried acupuncture. Nothing seemed to help.Fast forward to 2024 and I'm still seeing Croft on a regular basis as he has helped me realize the ailments I was feeling in my body had more to do with just my arms. Croft really takes the time to get to the root of the problem and spends the time needed to give me more mobility and feel better. He is truly a blessing!Response from the ownerHi, Maggie. Thanks for taking the time to share your positive experience. We truly appreciate it! Ashley R. ★★★★★ I'm updating my review because Izzie has been so amazing. I went in yesterday with a horrible headache and walked out feeling significantly relieved after...Maria S. ★★★★★ This is my to go place to fix body pains. I've been helped to cope with lumbar spine disk issue, cervical spine pain, shoulder, knee, and more. Croft is...Diana T. ★★★★★ I would like to commend the exceptional services provided by Croft and Carson at Castrell Neuromuscular Therapy. Both therapists exhibit professionalism,...James M. ★★★★★ I would like to highly recommend this clinic for anyone with muscular or neuromuscular issues , chronic oracute. My therapist whom I have had two complete...Sade G. ★★★★★ Highly recommend going here if you have any physical discomfort or pain. I was suffering from pain due to anxiety and couldn't find relief until I came...Charles G. ★★★★★ I've been treated by Croft for some twelve hours total so far. I say, confidently, that every single hour has been worth more, therapy wise, than every 12...Laurie L. ★★★★★ At almost 70, coming from years of not staying fit and active, I've had a few issues with pain and mobility that really impacted my quality of life. I've...T R. ★★★★★ I found Croft when searching for something better than a PT who just has you do stretches. I made a double back to back appt for me and my husband. Croft...BigPete 650 ★★★★★ Found DR Croft searching for myofacia massage. wow outstanding. my body has felt like balled up homework for awhile now. after 1 visit with Dr Croft. i got a lot of mobility back in my hips and torso. i can actually do certain movement with out groaning. cant wait to continue to get me back to an active lifestyle.Response from the ownerThanks for the 5 Star review. I'm simply a neuromuscular massage therapist... not a DR. Who knows, maybe one day. Take care. Croft Charlie Kem ★★★★★ I’ve been having discomfort in my body for a long time and couldn’t even go to the gym. In the first visit, Dr Castrell identified what was going on in my body and went straight to work. I was able to sleep better, focus better and I felt my mobility was great. After I thought the first visit was really good and couldn’t get any better, the second visit surprised me even more, I felt as light as a feather. My body can actually move. Dr Castrell knows how the body should move and taught me the importance of taking care of your body. I will be coming regularlyResponse from the ownerHi Charlie, thank you so much for the positive review. Although I'm not a doctor I do appreciate the comparison. Cesar C. ★★★★★ I came across Castrell searching for help with my frozen shoulder. I was in pain and needed someone who had a deeper understanding of the body.Jordan Kelley ★★★★★ Not only does he have a cool alliterative superhero name, he’s genuinely here to help people. Right off the bat you can tell that he is genuine and cares about his craft and easing peoples’ pain. If you’re looking for real relief then start here!Response from the ownerThanks for the review Jordan. The right tool for the right issue for the right client at the right time goes a long way to initiate effective change. I love what I do for my clients! Glenn Yoshimoto ★★★★★ It seems that Croft deal with balancing the whole body from a neuromuscular aspect. The questions asked are outside of the boundaries that I would have considered. I look forward to continuing the manipulation that Croft started. My first session gives me hope that permanent dramatic restoration of normal functioning is possible.Response from the ownerThanks so much for your review. Hope is a powerful thing. Alan P ★★★★★ Really knowledgeable and effective. I went in because my back and shoulder was causing me a lot of pain. Not only did Castrell helped me relieved my pain but I can breathe better now. He def opened up be chest. My range of motion’s improved and my back is no longer locked up.Response from the ownerI love unexpected results. Thanks for the review! Charles Graham ★★★★★ Croft Castro is better than I imagined a massage therapist could be. A 1 hour appointment is worth more than 6 weeks of physical therapy with all associated exercises. Also, easy booking, he's one of the nicest guys you'll ever meet and he is an expert and in a lot of different modalities of massage. I believe that he was key to curing or at least greatly helping my sleep apnea, fixed my shoulder that had been an issue for 12 years and possibly was critical, was likely critical to my long Covid fatigue being cured. I could not recommend higher.Response from the ownerThanks, Charles; we do our best to excel expectations. Laura Lowry ★★★★★ Castrell Neuromuscular Therapy is pure excellence! I have been to many massage businesses in Silicon Valley and I can say, hands down, that this is the absolute best one.All therapists at this business are wonderful, but I have worked extensively with Croft. He is an expert in his field; he has vast knowledge of the body, knows a variety of modalities and works to find the root of your pain.His top priority is to get you out of distress and then to teach you how to take care and improve your body so you don’t end up in the same situation that brought you to him.I appreciate how he wants all his clients to improve and ultimately not need him anymore. This is so opposite of many therapist, who just want to make money off people.Croft is not only a highly skilled therapist, but his manner and professionalism always make me feel at ease. He is funny, kind and tells the best jokes, just when I need it.I am so thankful I found this place and Croft!Response from the ownerThank you so much for your kind review of Castell Neuromuscular Therapy! We are pleased to hear that you have found our services helpful. We strive to ensure client satisfaction, and we look forward to continuing to help you on your journey to better health. Carolyn F. ★★★★★ In 2019, I had a lumbar microdiscectomy surgery, at my L5/S1. The surgery was to be routine, but there was a complication. The material from my herniated...Cheryl McLeod ★★★★★ Croft is amazing! He leveraged different techniques to develop a treatment that has given me my mobility back.Response from the ownerHi Cheryl, thank you for the review. I try to always keep learning... there's so much to learn, and I'm happy to help. Robert C. ★★★★★ I came across Castrell searching for help with my frozen shoulder. I was in pain and needed someone who had a deeper understanding of the body.Bill Massey ★★★★★ I found Castrell Neuromuscular Therapy through a routine Internet search. I have seen Croft twice now and the results have been incredible. Croft is personable, patient, empathetic, and he lets you know what he intends to do and is doing each step of the way. Croft is passionate about what he does, and the results show. These are not "traditional" spa-like massages with a person who has little knowledge of the body. Croft is a licensed and certified sports massage and neuromuscular therapist, and his style produces true results.Response from the ownerBill, thanks for the trust! T H. ★★★★★ I cannot praise the work of Jillina Barrera enough for the treatment she provided to me. My doctor told me that this treatment was my last hope because...Maria Sokolova ★★★★★ I’ve been Croft’s client for about 7 years now. First time I literally crawled into his office after slipped disk incident. In a few sessions I got the relief needed and stayed committed to using Croft’s services regularly to maintain my spine health. Manual therapy can do wonders especially when approached with time and commitment. Over the years Croft also helped me with neck pain, shoulder pain, knee pain cases. He is extremely professional, very knowledgeable, and has a great personality. Most important you feel taken care of. He is passionate about his craft and genuinely interested in helping. That matters!Response from the ownerThank you so much, Maria. You're a joy to work with. grahamhsu ★★★★★ Long overdue review, Castrell's been taking care of me for the last year with my muscular issues. It can be painful but I always come out better.Response from the ownerThanks for the five star review! I truly appreciate it. Laurie L. ★★★★★ I've been seeing Croft regularly for some time now and have seen a lot of improvement. This week, because of some scheduling issues on my end, I decided to...Seema Mulji ★★★★★ I came across Castrell searching for help with my frozen shoulder. I was in pain and needed someone who had a deeper understanding of the body.Carson's expertise and knowledge in addressing my issues were evident throughout the session. The massage techniques used targeted the areas affected by my frozen shoulder, providing much-needed relief.I left each session feeling noticeably more relaxed and with improved mobility in my shoulder! The effects have been amazing, and I have experienced a significant reduction in pain and discomfort.Carson's expertise, professionalism, and genuine concern for his clients make him a true healer in the realm of massage therapy. I am grateful for the positive impact he's had on my journey to recovery. I have been referring Carson and Castrell to my friends and family!Response from the ownerHi, Seema. We are thrilled to learn that you had a positive experience with us! Julia Collins ★★★★★ I am so grateful to have found Carson at Castrell Neuromuscular! He has helped my back and joint problems in such a short amount of time. Carson really understands how muscles interact and integrate with the body and is able to pinpoint trouble areas and get my body back on track. My flexibility has returned and the joint pain is gone. It helped more than I ever imagined it could. Thank you!!!Response from the ownerHi, Julia. We appreciate the kind words and are glad we could provide you with a positive experience! kwoksmusic ★★★★★ The first session was more than a full hour. It was closer to 1 hr and 20 minutes. I have been suffering from hip pain for the past 5 or more years and recently I also pulled a muscle. Castrell did a full review of the whole body, not just my hip. Then after the session, I felt my body felt freer and something so basic as walking felt more natural and comfortable. For me this is quite miraculous!Response from the ownerWow! Thank you for your fantastic review.We all here at Castrell Neuromuscular Therapy strive to provide excellent service to all our clients, and we are delighted to hear that you found our therapy so effective. All our therapists undergo extensive training and possess in-depth knowledge of the musculoskeletal system. This knowledge and experience allow them to accurately assess and address the root causes of pain and dysfunction. We also believe in personalized treatment plans tailored to each client's unique needs, ensuring we address the underlying issues rather than just treating the symptoms. You were terrific to work with.Croft Teresa ★★★★★ Croft is very knowledgeable and is able to customize the modalities applied for specific concerns.Response from the ownerThanks Teresa, no two people are the same. No cookie cutter massage work here. Thanks for your review. J H. ★★★★★ I've been coming here on and off for 4 years, for various sports injuries and muscle aches. This is THE place to come if you have a specific problem you...A L. ★★★★★ Castrell Neuromuscular Therapy is pure excellence! I have been to many massage businesses in Silicon Valley and I can say, hands down, that this is the...viv bakht ★★★★★ We can't recommend this place enough. My father is a stroke survivor and has been coming here for neuromuscular massage therapy for the past six months, and the benefits he's experienced have been incredible. Before coming here, my father had limited range of motion and muscle stiffness, making it difficult for him to perform any task. But with the help of Croft, he's made amazing progress. He was able to target specific muscles and release tension, which has improved his overall mobility and flexibility.The staff here is incredibly knowledgeable and compassionate, and they take the time to understand each patient's unique needs and goals. They work closely with my father to create a personalized treatment plan that focuses on his specific areas of concern.Response from the ownerThank you so much for this wonderful review. Your father is awesome! js_loader

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